Questions, answered

Orders arrive in 7–14 business days. As soon as yours is on the way, we'll email you a tracking link.

Nothing! Shipping is free on every order, with no minimum.

Yes. You'll get a tracking link by email once your order ships. Can't find it? Check your spam folder or contact us.

If something isn't right, contact us within 14 days of delivery and we'll help with a return or exchange. Items should be unworn and unwashed. See shipping and returns for details.

Kids: bust 53.15 in, length 29.53 in. Fits about ages 7–12.
Adult: one size, extra long. About 55 in (140 cm) long, down to the feet.

It's meant to be oversized and cozy. Grown-ups all wear the one Adult size.

EU 36–37 fits US women's 6–7 (men's 4–5). EU 38–39 fits women's 7.5–8.5 (men's 6–7). EU 40–41 fits women's 9–10 (men's 7.5–8). EU 42–43 fits women's 10.5–11 (men's 9–10). EU 44–45 fits men's 10.5–11.5. Between sizes? Size up.

Cloud Socks are one size and fit foot lengths of 23–26 cm (about 9–10.2 in), roughly US women's 6–10 or men's 5–8.

Machine wash cold on a gentle cycle, then tumble dry low or hang to dry. Skip bleach and fabric softener to keep it fluffy.

Spot clean slippers with a damp cloth and mild soap, then air dry. Wash socks cold, inside out, and hang to dry.