Refund policy
We want your Paccora pieces to feel just right. If something isn't, you can return or exchange it within 14 days of delivery.
What can be returned
Items must be unworn, unwashed and in their original condition, with any tags still attached. Cloud Socks can't be returned once opened, for hygiene reasons, unless they arrive damaged or wrong.
Gift cards and items marked final sale can't be returned.
How to start a return
- Message us through our contact page within 14 days of delivery.
- Include your order number, the item you're returning, and whether you'd like a refund or an exchange.
- We'll reply with return instructions and the address to send it to. Please don't send items back before you hear from us, as returns sent without instructions can't be accepted.
Return shipping
Return shipping is paid by the customer and isn't refunded. If your item arrived damaged, faulty or wrong, we always cover it.
Refunds
Once your return arrives and we've checked it, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.
Original shipping was free, so there's nothing to deduct for it.
Exchanges
The quickest way to swap a size or print is to return the original item and place a new order for the one you want. If you'd prefer a direct exchange, mention it when you contact us and we'll arrange it while stock lasts.
Damaged, faulty or wrong items
If something arrives damaged, faulty or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund, at no cost to you.
Gifts
If the item was a gift shipped straight to you, you can exchange it for another size or print within 14 days of delivery. The person who ordered it won't be told.
Questions
Message us through our contact page and we'll help.